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Email Address
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This guide assists in resolving errors in the setup of an email account in Office 365 and Outlook 2016. For older versions of Outlook 2016, please refer to the corresponding guide.
To add a new email account, refer to the setup guide instead.
Replace `example.com` with your domain name.
Check Your Account Settings
1. ‘Launch Outlook and select File’ on the top left menu bar.
2. Select ‘Info’, then ‘Account Settings’, and click on ‘Account Settings…’.
3. Select the relevant account and click the ‘Repair’ button within the ‘Email’ tab.
4. Select ‘Advanced options’ and tick ‘Let me repair my account manually’. Note that this may take a while.
5. Ensure that the information is correct as below – replacing with your own name and domain:
– Account Type: POP or IMAP
– User Name: Full email address
– Password: Correct, or reset it via the control panel
– Server: Starts with `mail.` followed by the domain name (e.g., `mail.example.com`)
– Port: 993 for IMAP or 995 for POP
– Encryption method: SSL/TLS
– Require logon using SPA: Not ticked
6. Click ‘Outgoing mail’:
– Server: Starts with `smtp.` followed by the domain name (e.g., `smtp.example.com`)
– Port: 465
– Encryption method: SSL/TLS
– Require logon using SPA: Not ticked
– Tick ‘My outgoing SMTP server requires authentication’
– Select ‘Use same settings as my incoming mail server’
7. Click ‘Repair’.
8. Let the test complete and then click ‘Close’.
Your email account should now be properly configured in Outlook 2016 and Microsoft 365.
