Troubleshooting Outlook 2013 Setup
If you’re encountering issues with setting up your email account in Outlook 2013 or older versions of Outlook 2016, this guide will assist you in resolving them.
Step-by-Step Troubleshooting
- Verify Account Settings:
– Launch Outlook and go to ‘File’ on the top left menu bar.
– Select ‘Info’, then ‘Account Settings’, and click ‘Account Settings…’.
- ‘Check Account Configuration:’
– Choose the relevant account and click ‘Change’ under the Email tab.
– Ensure the settings are correct:
– Account Type POP or IMAP
– Incoming mail server: Starts with “mail.” followed by your domain name (e.g., mail.example.com)
– Outgoing mail server: Starts with “smtp.” followed by your domain name (e.g., smtp.example.com)
– User Name: Your full email address
– Password: Ensure it is correct or reset it via the control panel
– Require logon using SPA: Not checked
– Click More Settings.
- Configure Outgoing Server:
– Go to the Outgoing Server tab:
– Ensure My outgoing server (SMTP) requires authentication is checked.
– Select Use same settings as my incoming mail server.
- Advanced Settings:
– Switch to the Advanced tab and verify the following settings:
– Incoming server (POP): 995
– Incoming server (IMAP): 993
– Use the following type of encrypted connection: SSL
– Outgoing server (SMTP): 465
– Use the following type of encrypted connection: SSL
– Click ‘OK’ and then ‘Next’.
- Testing and Completion:
– Let the test complete and click ‘Close’.
– Your account setup should now be correct. Click ‘Finish’.
Additional Assistance
– Server Name Issues:
– In rare cases, using “mail.domain” and “smtp.domain” might not work. Use the server name instead (e.g., www34.cpt1.host-h.net). Find your server name if necessary.
