Troubleshooting Outlook 2016 for Mac
This guide helps you troubleshoot issues with setting up or configuring an email account in Outlook 2016 for Mac.
Before You Begin
Ensure your mailbox is accessible via Webmail.
Check Existing Account Settings
If you are setting up your email account for the first time, refer to our new email setup guide instead of this troubleshooting guide.
Replace example.co.za with your domain name.
- Launch Outlook:
– Open Outlook for Mac.
- Access Account Settings:
– Select the ‘Tools’ tab from the top menu bar and then click ‘Accounts…’.
- Select Relevant Account:
– Choose the account that needs troubleshooting.
- Verify Account Settings:
– Ensure the account reflects either IMAP or POP. Check these details:
– Server Information:
– Verify that ‘User Name’ is your full email address.
– Reset your password via konsoleH if necessary.
– Incoming Server:
– Add “mail.” before your domain name (e.g., mail.example.co.za).
– Port: Use 993 for IMAP or 995 for POP.
– Tick ‘Use SSL’ to connect.
– Outgoing Server:
– Add “smtp.” before your domain name (e.g., smtp.example.co.za).
– Port: Use 465.
– Tick ‘Use SSL’ to connect.
- Additional Outgoing Server Settings:
– Click ‘More Options…’.
– Ensure ‘User Name and Password’ is selected for authentication.
– Verify that ‘User name’ is your full email address.
– Click ‘OK’.
Note
– In some cases, using “mail.domain” and “smtp.domain” may not work. Use the server name instead (e.g., www34.cpt1.host-h.net). Find your server name if necessary.
Account Confirmation
Your email account settings should now be corrected and verified.
Additional Assistance
– Ensure all settings are correctly entered to avoid setup issues.
– For further assistance, refer to our support resources or contact [email protected]
